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Field services Analyst

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Job description

For our client we are looking for a field services analyst who will administer, support, analyze and manage the pace and impact of information technology change on their employees and processes.

  • Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk
  • Perform analysis and diagnostics of problems and implement corrective solutions for end users.
  • Install, configure, test, maintain, and troubleshoot end user workstations, IP Phones, printers and related hardware and software.
  • Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.
  • Assist with troubleshooting mobile devices for on-site and/or travelling users.
  • Educate and assist users with connecting both company provided laptops along with personal devices remotely
  • Escalate unsolved issues/problems to tier 3 support team based on direction from manager, lead or more experienced member of team.
  • Document the situational facts, activities, communication and agreements during troubleshooting activities.
  • Coordinate third party vendors for on-site maintenance and/or incident visits.
  • Execute life cycle activities for end user workstation, IP Phones and related hardware.
  • Assist with server, network and audio/video equipment lifecycles.
  • Manage equipment inventory and keep administration of all equipment, their location and status.
  • Coordinate and perform end-user training for special IT projects.
  • Participate in small/short-term projects supporting business activities, technology upgrades, rollouts, etc. Work assigned shifts and off-duty, on-call shifts as required

Qualifications

  • Knowledge of Windows Operation Systems for workstations
  • Knowledge of Windows environment for servers and workstations.
  • Knowledge of Microsoft Office products (Outlook, Excel, Word and Powerpoint)
  • Strong workstation and problem solving skills
  • Understanding knowledge of IT infrastructure and how the different components interact
  • Ability to collaborate effectively in a multi-cultural environment
  • Good interpersonal skills and able to effectively work with both end-users and team members.
  • Resourceful, customer focused, team player, reliable, strong initiative and self-motivated.
  • Technical organization and troubleshooting skills
  • Issue resolution and risk mitigation capabilities
  • Ability and commitment to implementing standards
  • ITIL knowledge and experience
  • Fluency in Dutch an good command of the English language

Company Profile

Our customer is one of the largest players in the chemical industry worldwide. Located in nineteen countries, spread over five continents, more than a hundred countries are served. In the Netherlands there are more than seven hundred employees working at this organization, spread over five locations: the head office, the storage location and three factory locations in the Rotterdam region.

Regio

Zuid-Holland

Publicatiedatum

13.02.2020

Contactpersoon

Blanson Henkemans

Meer informatie

Meer details
Match criteria
Regio
  • Zuid-Holland
Gewenst aantal uren
  • 36 - 40 uur
Dienstverband
  • Tijdelijk
Gebied
  • Industrie
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Vragen & Info

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T: 0172 766070 | E: benelux@talisman-software.nl